Logging on for the first time
Your NetID is cached to the computer the first time you logon. However this means you MUST be connected to the TAMU network so your computer can see the TAMU authentication servers until it is cached. Your computer will attempt to connect to tamulink-wpa automatically, if it does not work you will need to use the instructions below to manually connect. This is only required the first time you login or in some cases when your NetID password updates.
If plugged in to the ethernet:
No extra steps are required, simply logon using your NetID and Password
If using Wifi:
- At the Windows login page connect to the wireless network (click the highlighted icon in the screenshot to the right)
- Connect to the tamulink-wpa wireless network and type in your NetID credentials to connect.
- Once connected to the wireless network you will be able to login on the computer with your NetID.
Note: If you are outside the TAMU network you must logon to the VPN after connecting to WiFi to get on the TAMU network. Click this icon from the main logon screen to launch the Cisco VPN client (right next to the wireless icon in the screenshot to the right). It also uses your NetID credentials to connect. If you have not run the VPN client recently it will likely update before connecting.
CyberArk EPM (installing applications)
In COALS we are using CyberArk Endpoint Privilege Manager. By default, no NetID accounts are given full administrator privileges. We use CyberArk to elevate approved applications through a whitelist maintained in CyberArk.
Many applications have already been added to the whitelist but COALS is a large organization with many different types of software used. If you try to run something that has not been added to the whitelist you will get a box (pictured below). Fill out the business justification and it will be submitted as a helpdesk ticket to your IT manager for review. Assuming the application is approved, you will get an email when it has been added to the whitelist and you can then proceed to install the application.
TAMU is providing Symantec EndPoint Protection for all COALS Computers.
Computer Maintenance tasks are set to run on the weekends in order to minimize impact during normal business hours. Examples of this maintenance are Operating System patches, 3rd party software updates, Hard Drive cleanup and maintenance, Security Auditing and more.
It is important that you leave your computer on over the weekend to allow the maintenance to occur. If you do not the maintenance is cached and will begin automatically when the computer is re-connected to the network.
Due to the current de-centralized nature of IT operations across the university some services are handled by the University (TAMU Division of IT) and some are handled by each Department (COALSIT). Below is a list of which group you would contact in specific situations. If you are not sure which group to contact start with us.
|Department Helpdesk (this page) – Staffed M-F from 8-5.
|TAMU Helpdesk – https://hdc.tamu.edu – Staffed 24x7x365
Contact: 979.845.8300 or email@example.com
Additional information about other IT related topics can be found in the FAQ/Guides Menu.